Shipping Policy
Last updated: July 2026
Processing Times
Orders are processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Methods & Timeframes
We ship Australia-wide. Estimated delivery times after dispatch are:
Delivery timeframes are estimates only and may vary depending on your location and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Heat & Seasonal Conditions
Chocolate is sensitive to heat. During warmer months (October–April) or in tropical regions, we strongly recommend selecting express shipping to minimise transit time and reduce the risk of melting. We package our orders with care, but we cannot guarantee product condition if standard shipping is chosen during hot weather.
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery through the carrier's website.
Delays
We are not responsible for delays caused by the carrier, extreme weather, or circumstances outside our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.
Contact Us
For any shipping enquiries, please reach out to us at sales@arkonhealth.com.